This Privacy Policy explains how TrueWater Idaho ("we," "us," or "our") collects, uses, and protects the information you provide when you visit our website, submit a form, or communicate with us. By using our website or services, you agree to this policy.
Information We Collect
We collect information you give us directly, including:
- Your name, phone number, email address, and home address
- Information about your home and water situation that you choose to share
- Messages and requests you send through our forms, by text, by email, or by phone
We also automatically collect limited technical data such as your IP address, browser type, and pages visited, through cookies and analytics tools (including the Meta Pixel) to understand site usage and improve our marketing.
How We Use Your Information
- To respond to your inquiries and schedule appointments
- To provide quotes, recommendations, and water treatment services
- To send you appointment confirmations, service updates, and follow-up communications
- To send promotional offers and updates when you have opted in
- To improve our website, services, and advertising
SMS / Text Messaging
We do not sell or share your information for third-party marketing. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors who support our services (for example, customer service or scheduling platforms) is permitted solely to operate our business.
Text messaging originator opt-in data and consent are never shared with any third party for any purpose.
When you provide your phone number and opt in, you consent to receive text messages from TrueWater Idaho about appointments, quotes, service updates, and promotions. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. See our Terms of Service for full messaging terms.
How We Share Information
We do not sell your personal information. We share it only with trusted service providers who help us operate our business (such as scheduling, CRM, and communication platforms), and only to the extent needed to provide our services. We may also disclose information when required by law.
Cookies & Analytics
Our website uses cookies and tracking technologies, including the Meta (Facebook) Pixel, to measure performance and deliver relevant ads. You can control cookies through your browser settings.
Your Choices
- Opt out of texts any time by replying STOP
- Unsubscribe from emails using the link in any message
- Request access to, correction of, or deletion of your information by contacting us
Data Security & Retention
We take reasonable steps to protect your information and keep it only as long as needed to provide our services and meet legal obligations.
Children's Privacy
Our services are intended for adults. We do not knowingly collect information from anyone under 18.
Contact Us
TrueWater Idaho • Meridian, Idaho
Phone/Text: (208) 968-2771
Email: idaho@truewateridaho.com
Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent version.